Covid & Brexit

Covid-19 Impact

Orders
Fabric orders are operating as normal, noting usual dispatch times. Ready-Made Goods orders are being processed as normal, and if items are in stock we are able to ship these goods within 5-6 business days.
 
Delivery
We use Royal Mail and their overseas partners for the majority of our shipments and their service is currently running normally.
Overseas only: If you have selected tracked delivery, please bear with us if it takes longer than usual to email you your tracking number.
 
Contacting us
Please either call or email if you have any queries.
 
 

Brexit Impact

Since the UK left the EU, more parcels we send overseas may be subject to import duties or taxes when they arrive in the destination country.

We are unable to advise on any fees, tariffs or taxes which may be charged in your own country.

We are not liable to pay any such fees, which would be notified to you by your local customs office or postal service, and is something which is beyond our control. 

This is our interim working policy and is under review. We are working hard to find a simple, consistent and sustainable policy solution to the challenges caused by Brexit.

If you would like to have a chat, give us a call between 9am and 5pm GMT on:
01386 725001
or email: sales@alicecarolinetrade.com

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