Please find below all you need to know about our current service provision.
Orders
You can still shop on our website as normal. We are still able to fulfil orders where the product is in stock.
Fabric
You are still able to place an order noting the usual dispatch times.
Ready-Made Goods
As long as the items you order are in stock, we are able to ship these within 5-6 business days.
Delivery
Our current dispatch time is 5-6 business days as long as we have the products in stock.
We use Royal Mail and their overseas partners for the majority of our shipments and their service is currently running normally.
(Overseas only) If you have selected tracked delivery, please bear with us if it takes longer than usual to email you your tracking number.
Contacting us
We are happy to take your phone calls – please either call or email if you have any queries. Please email sales@alicecarolinetrade.com
Brexit Impact
Since the UK left the EU on the 1st of January, more parcels we send overseas may be subject to import duties or taxes when they arrive in the destination country.
We are unable to advise on any fees, tariffs or taxes which may be charged in your own country.
We are not liable to pay any such fees, which would be notified to you by your local customs office or postal service, and is something which is beyond our control.
This is our interim working policy and is under frequent review. We are working hard to find a simple, consistent and sustainable policy solution to the challenges caused by Brexit, which we are aiming to implement once the initial disruption has settled down.
